Last updated: 28 September 2026
NEXURA.PRO sells physical goods to customers worldwide. This policy explains what personal information we collect when you use our store, why we collect it, and the choices you have. It applies to nexura.pro and to every order you place with us.
Who is responsible for your data
NEXURA.PRO (the “store”, “we”, “us”) is the controller of the personal data described in this policy. You can reach us at admin@nexura.pro for any question about this policy or about your data.
What we collect
- Account and order details — name, email address, shipping and billing address, telephone number and the contents of your orders.
- Payment information — handled by our payment providers. We receive a confirmation and the last digits of the card, never the full card number.
- Delivery information — the address and any delivery notes you give us, plus the tracking events returned by the carrier.
- Technical data — IP address, browser and device type, and the pages you visit on our store. This is collected through cookies and similar technologies.
- Communications — messages you send to our support address and our replies to them.
Why we use it
- To accept, process and deliver your order, and to handle returns.
- To take payment and to prevent fraudulent transactions.
- To answer your questions and provide customer support.
- To meet our accounting, tax and legal record-keeping obligations.
- To keep the store secure and to improve how it works.
We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects for you.
Legal bases
Where the GDPR or a similar law applies, we rely on the following bases:
- Contract — to fulfil the order you place with us.
- Legal obligation — to keep invoices and tax records.
- Legitimate interests — to prevent fraud, secure the store and improve our service.
- Consent — for optional cookies and marketing messages. You can withdraw consent at any time.
Cookies
We use cookies that are necessary to run the store, including the cookie that keeps your cart and session. Optional cookies, such as those used to measure traffic, are only set with your consent where the law requires it. You can clear or block cookies in your browser; the cart and checkout may stop working if you block the necessary ones.
Who we share it with
- Payment processors, to take payment and to issue refunds.
- Carriers and fulfilment partners, to deliver your order.
- Hosting, email and analytics providers that operate the store on our behalf.
- Professional advisers, auditors and authorities where the law requires it.
These providers receive only the information they need for their task and act under contract with us.
International transfers
We ship worldwide, so your information may be processed in a country other than your own. Where data leaves your region we rely on recognised safeguards, such as standard contractual clauses.
How long we keep it
- Order and invoice records: kept for the period required by tax and accounting law.
- Account data: kept while your account remains open.
- Support messages: kept as long as needed to resolve the matter and to keep a record of it.
- Analytics data: kept only in aggregated or shortened form.
Your rights
Depending on where you live, you may ask us to:
- show you the personal data we hold about you;
- correct information that is wrong;
- delete information we no longer need;
- restrict or object to certain processing;
- send your data to you in a portable format;
- withdraw consent you have given.
Write to admin@nexura.pro and we will reply within the period allowed by law. You also have the right to complain to the data protection authority in your country.
Security
The store runs over an encrypted connection. Access to customer data is limited to the staff and providers who need it, and payment details are handled entirely by our payment processors. No system is perfectly secure, so we keep our software patched and review access regularly.
Children
Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their details, contact us and we will delete them.
Changes to this policy
If we change how we handle personal data we will update this page and change the date at the top. Material changes that affect your rights will be brought to your attention directly.
Contact
Questions, requests and complaints: admin@nexura.pro